A mandate is a one-time permission your customer gives you to collect payments automatically on a scheduled date. They approve it once — through UPI Autopay or eNACH, which are NPCI's systems for automated recurring payments — and every collection after that happens without any follow-up needed from either side.

Once a mandate is registered, RocketPay handles the full collection lifecycle automatically. On the due date, a debit instruction is triggered via UPI Autopay or eNACH. Intelligent retry ensures maximum recovery. Every attempt, status change, and settlement is logged in real time — accessible via dashboard or API webhook.

Any NPCI-registered UPI app and bank supports UPI AutoPay mandate registration — including PhonePe, Google Pay, Paytm, BHIM, WhatsApp Pay, Amazon Pay, and all major bank-native apps. For the complete and updated list, visit the official NPCI page.

The three most common eNACH mandate authentication methods are — Net Banking, Debit Card, and Aadhaar OTP. Available methods vary by bank.

UPI Autopay supports collections up to ₹15,000 per transaction. eNACH supports up to ₹1 crore per transaction. The mandate itself carries no amount cap.

Pending — Link sent, not approved yet. Active — Approved. Collections run automatically. Paused — Temporarily paused. Finished — Tenure completed. Cancelled — Cancelled. No further debits. Expired — Not approved in time.

No. Once a mandate is finished or cancelled, no further debits are possible. A new mandate must be created.

No. A mandate requires only one-time authorisation. All subsequent collections happen automatically — no OTP, no PIN.

Yes — your business needs a one-time KYC as part of onboarding. No KYC is required from your end customers.

Settlement happens on T+1 — funds are credited to your account on the next business day after a successful collection.