Yes — your business will need to complete a one-time KYC verification as part of onboarding. This is a standard regulatory requirement for all businesses using payment infrastructure in India. No KYC is required from your end customers — they simply authenticate the mandate, and collections run from there.

RocketPay's device locking works on Android phones — not iPhones. Supported brands include Motorola, Xiaomi, Nothing, iQOO, Google Pixel, Tecno, Itel, Infinix, Honor, Samsung, Oppo, and Realme. You can manage all locks from your RocketPay app or dashboard.

When you finance a mobile phone, the phone itself becomes your security. If a customer misses a payment, you lock their phone remotely — they cannot use it until they pay. This brings overdue payments down to less than 1% of your portfolio. No field visits, no follow-up calls, no chasing. Once they pay, you unlock instantly from the RocketPay app.

No. There are a few things a customer might try — none of them work: Factory reset or hard reset — the phone can be reset, but as soon as it connects to the internet, the locking app installs itself back automatically. Connecting to a computer — this does not help. USB debugging is disabled at the system level, so the locking app cannot be deleted from a PC. The phone will only charge. The lock always comes back.