Refunds and cancellation

UPI Transactions

UPI Transactions cannot be cancelled after initiating the transaction. If the User has entered the wrong number/VPA ID, then the Company is not a liable party in the transaction. All UPI transactions are real-time and if there is any delay at the end of the transaction then the User can check with the support team of RocketPay after a 30 mins cool period.

Debit/Credit Card Transactions

If the User has any issues related to transactions linked with a Debit/Credit card, then the User must report the same to the Company’s call centre at 9591374948 or via mail at The Company will respond and try to resolve the issue in the given escalation matrix as per the Company’s internal processes and policies.

All refunds will be processed by following the validation of the transaction from case to case basis in the given legal framework The escalation matrix remains the same for the Refunds/Cancellation for all the transactions.

Refunds will be processed within 5-7 working days.